Helping people to use our products. Troubleshooting, investigating and solving Customer Pain Points & Business Cases.
Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customer’s point of view.
Take the role of a consultant in evaluating customer’s requirements and map it to a product feature. Coordinate developers to build and improve the Product based on the Customer’s business needs. Industry-level satisfaction rate in resolving all pre-sales and post-sales customer queries.
Skills & Qualifications:
Proven experience as an IT Analyst, Business Analyst, IT Consultant or similar role.
Excellent communication skills.
Extremely good at providing a business solution with good analytical and problem-solving ability. Self-motivating and interested in having in-depth product knowledge.
Required Experience:
Customer Happiness & Business Analyst – 1 to 3 Years.
Produce engaging, industry-leading editorial and thought leadership content, to support marketing and other strategic initiatives. Content includes white papers, case studies, blogs, videos, presentations, etc.
Collaborate with internal and external resources (designers & developers) to generate new content, and identify creative ways to repurpose existing content for various channels.
Should be able to write e-commerce related blog posts after extensive research, whitepapers, case studies.
Create engaging short content for social media through infographics, slides, Tweets, Facebook, and LinkedIn posts.
Skills & Qualifications:
Excellent understanding of English grammar, style, and writing standards.
Creative writing and Marketing pitch.
Self-motivating and interested in having in-depth product knowledge.
Interested in social interactions and knowledge sharing.
Responsible for producing original and creative marketing content for a variety of platforms.
Required to do extensive research on diverse topics and create unique content.
Knowledge of E-commerce systems/processes will be an added advantage.
Conversant with technology and happy working with technology.
Hands on experience in creating Explanatory Videos is a value add.