Elula.Tech - Principles

Customer First

We follow a 'Customer First' approach, where our customers come before everything else. While keeping customers as the main focus, we ensure each of our products offers the best customer experience and satisfaction. We strive to keep up the customer-centric approach in all our policies and consistently devise new strategies to engage customers more effectively.

Focus on Quality

We are deeply invested in resolving everyday problems of e-commerce businesses. It reflects our utmost focus in providing quality products, top-notch customer support & best-in-class overall customer experience. The entire team is aligned to a disciplined approach that makes sure that the business challenges of our customers are managed seamlessly. We are committed towards user-centric design, top notch security features, and the flexibility to adapt to diverse business requirements.

Get Things Done

We follow an organized workflow that is productive and stress-free. Individual team member takes ownership of their task, is committed to the timeline, and is aware of the available resources to complete the task. Bigger projects are managed by breaking them down into smaller projects and by following individual deadlines at each stage. We ensure individual accountabilities are measurable and time-phased at all stages of a project. We also perform thorough reviews to ensure the quality of each project - be it big or small.

Debate, Decide, Disagree & Commit

Our decision-making process follows the ‘Debate, Decide, Disagree & Commit’ approach. As a team, we have clarity on what is debatable, and what is not. The debatable aspects are discussed in detail before reaching a decision. We also encourage creative disagreements to achieve the best possible outcomes. However, by disagreeing and committing, the team ensures the decisions are executed in a timely manner.

Measure & Improve

We make it a priority to track everything we do. It helps us identify room for improvement in diverse areas relevant to the business growth of our customers and ourselves. By consistently measuring our efforts, we are able to have better self-awareness, and at the same time, a creative scope for trying out new things.